How to Support a Coworker in Crisis

We spend a significant part of our lives with our coworkers. In many cases, they are the people who know us best and are most in tune with our day-to-day lives. Life doesn’t pause when we begin the workday. At any moment, a colleague may be navigating a personal crisis—whether it’s a mental health challenge, family emergency, grief or another deeply upsetting experience. In these moments, showing up with compassion, understanding and respect can have a powerful impact. Workplaces thrive when people feel supported, seen and cared for—not only when things are going well, but especially during life’s most difficult chapters. If you’re unsure how to support a colleague who may be going through a tough time, here are some thoughtful and practical ways to show you’re there for them.

Recognizing the Signs of Workplace Distress

You don’t have to be a therapist to recognize when something might be off. Anyone can notice signs and provide support. Some common signs that a coworker may be in crisis include:

• Emotional changes: Irritability, tearfulness or detachment
• Physical changes: Looking unusually tired, run down or unkempt
• Behavioral changes: Increased absences, missed deadlines, frequent mistakes or withdrawal from team activities

While these signs don’t necessarily mean someone is in crisis, they may be indicators that a check-in could be helpful.

Check in with Care

When checking in with a colleague, approach the conversation with empathy, respect and a genuine desire to support—not to solve. Here are a few helpful tips:

• Use “I” statements (e.g., “I’ve noticed you’ve seemed overwhelmed lately”)
• Be present and focused—listen without distractions
• Use reflective and validating language, such as: “That sounds difficult. I’m sorry you’re going through that.”

The goal isn’t to fix the issue, but to let your colleagues know they’re not alone.

Connect Them to Helpful Resources

After checking in, consider gently guiding your colleague toward helpful company resources, such as an Employee Assistance Program (EAP), HR support or wellness programs. Being aware of what’s available is a great first step in offering meaningful, compassionate support.

Support with Boundaries

Offering support does not mean taking on the emotional weight of someone else’s crisis. It’s okay—and necessary—to set healthy boundaries and recognize when something is beyond your capacity to help. If you’re concerned about someone’s well-being or safety, involve others, such as a manager, HR representative or another trusted support person in the office, who can provide the proper support.

Continue Offering Support

Support doesn’t stop after one conversation. Continue checking in, even in small ways, by asking your coworkers how they’re doing, offering to take a walk with them or simply being available. These everyday actions build trust and remind your colleagues that they are not alone. We all go through difficult seasons in life—but no one should face them alone. By offering a listening ear, sharing helpful resources and showing consistent kindness, we help create a culture where people feel safe, supported and valued.