How to Choose the Right Level of Care

Medical concerns have a way of popping up when we least expect them. One minute everything’s fine, and the next you’re in full “fight-or-flight” mode, trying to figure out what’s going on and what to do next. It’s hard to think clearly when you’re stressed — and that’s completely normal.

That’s why we’ve broken it down in a simple, no-guesswork way. Below, you’ll find an easy guide on where to go and when, so you can make the right call without adding more overwhelm to an already stressful moment.

Primary Care Provider:

Being established with a primary care provider is extremely important—think of them like your healthcare quarter back! At some point or another, most of us will need to navigate the healthcare system. Having someone who knows you and your health history well is one of the best things to have in your back pocket during those times. Make sure you utilize your primary care provider for any routine health exams, management of chronic conditions, labs/immunizations, referral needs, and any minor injury or sickness.

Urgent Care vs Emergent Care:

When it comes to Urgent Care and Emergent Care—a lot of people can get confused on where to go for which sign/symptom.

Urgent Care Clinic:

Urgent Care clinics can be thought of as the middle ground between your primary care provider and the ER—offering treatment for non-life-threatening injuries or illnesses when a doctor’s office is closed or doesn’t have available appointments. Urgent Care is commonly used for concerns like:

• cold/flu symptoms
• minor sprains/strains
• localized infections (ear/eye/bladder)
• minor fractures
• minor abdominal pain
• and minor cuts or burns.

Keep in mind that unlike the ER, Urgent Cares are typically not 24/7—you can look up hours and wait times if you go to their website. Should something happen when you are not near an Urgent Care, but need medical assistance within the next 24 hours, the ER can still be utilized for concerns like this. Just be aware that you may face a longer wait time due to your concern not being deemed emergent.

Emergency Rooms:

Emergency Rooms are meant to treat immediate, life-threatening injuries, illnesses, or other critical conditions that could cause permanent harm -- 24/7

Signs/symptoms that should be seen immediately in the ER include:

• uncontrolled bleeding
• fractures
• major burns
• minor fractures
• head injuries
• altered mental status (sudden confusion or trouble speaking)
• loss of consciousness/fainting
• one-sided weakness/paralysis
• severe abdominal pain
• chest pain
• shortness of breath
• and suicidal thoughts

Preparation is always key during these moments—take time to review what ER’s and Urgent Cares are near you and in-network with your medical plan so you know before these moments arise. When in doubt, trust your gut—if you think you or a loved one may be experiencing a medical emergency, don’t delay and call 9-1-1.

For more information, you can reference the resources below:

Emergency vs. Urgent Care: Differences - Mayo Clinic Health System

Emergency Room vs. Urgent Care: Know Where to Go When it Matters Most | UChicago Medicine AdventHealth